Frequently Asked Questions
Quick answers to the questions our customers ask most often before, during, and after placing an order with Cielnaro.
Shopping & Product Information
How do I browse and find products on Cielnaro?
Cielnaro organizes its collection into clear categories such as Evening Wear, Resort Wear, and Two Piece Sets, with sub-collections like Maxi Dresses, Sequin Sparkle, Lace Details, Boho Maxis, and Floral Prints. You can also check Best Sellers and New Arrivals to see what is popular or recently added. Use the navigation menu to explore by style or occasion.
What size range does Cielnaro offer?
Most Cielnaro dresses and sets are available in sizes XS through 3XL. The exact size options for a particular item are listed on that product's page, so always confirm availability before adding to your cart.
Where can I find detailed measurements and fit guidance?
Each product page includes a size chart with bust, waist, and length measurements in inches. Because fit varies by style—some pieces are cut for a relaxed, flowing silhouette while others follow a more defined shape—review the specific item's size guide before ordering. Manual measurements may vary by 0.4–1.2 inches.
How do I care for my Cielnaro pieces?
For the lightweight woven fabrics used across our dresses and sets, we recommend hand washing cold or using a gentle machine cycle with a laundry bag, then hanging to dry. Iron on low heat if needed. Always check the care instructions on the individual product page, as some styles with embroidery, lace, or sequin detailing may have additional considerations.
Can I see all available colors for a product?
Yes. Color options are listed as selectable swatches on each product page. Availability changes per item, so if a color is not shown as an option, it may be out of stock for that style.
Orders & Shipping
How long does it take to process my order?
Orders are processed within 1–3 business days after purchase. You will receive a confirmation email once your order is placed and another notification when it ships.
How long does delivery take?
Estimated shipping time is 7–12 business days after your order has been dispatched. Actual delivery may vary depending on your location and carrier conditions, so these timeframes are estimates rather than guarantees.
Which regions does Cielnaro ship to?
Cielnaro serves the United States and European markets. Specific shipping options and any applicable costs are displayed at checkout based on your delivery address.
After Your Purchase
What should I do if there is a problem with my order?
If your package arrives damaged, is missing items, or does not match what you ordered, please contact us at paige@cielnaro.shop with your order number and a description of the issue. Including a photo of the item or packaging helps us resolve things faster.
How do I contact Cielnaro customer support?
Email us at paige@cielnaro.shop. When reaching out about an order, please include your order number, the email address used at checkout, and a brief description of your question so we can assist you efficiently.