Terms of Service
Welcome to Cielnaro. These Terms of Service explain the rules that apply when you browse our website, place an order, or use any features we offer. They form part of the agreement between you and EARASE LTD, the company that operates this store. By using cielnaro.shop or completing a purchase, you agree to these terms along with any policies we reference below.
What You'll Find on Our Site
We make reasonable efforts to ensure that product titles, descriptions, images, colours, and prices shown on our pages are accurate. However, colours and textures can appear slightly different depending on your screen settings, lighting, or device. If you have a specific question about a product's material, dimensions, or suitability, please contact us before ordering rather than relying solely on the listing.
Product availability depends on our actual stock at the time you check out. Items may sell out, and we may update or discontinue products without prior notice.
Pricing and Currency
Prices are displayed in the currency shown on each product page and at checkout. Any applicable taxes, duties, or shipping charges will be presented to you before you complete your purchase. We do not guarantee that a price shown due to a typographical or system error is valid; if such an error occurs, we will contact you before processing your order.
Placing an Order
When you submit an order through our checkout, you will receive an email confirming that we have received it. This confirmation means your order has been logged in our system — it does not by itself constitute our formal acceptance of the order. A contract between us is formed when we confirm your order and arrange dispatch.
We may contact you if there is a problem with your order, such as an item becoming unavailable, a payment not being authorised, an issue with your delivery address, or a suspected error in the information provided. In those cases we may decline or cancel the order and will let you know as promptly as we can.
Payment
To place an order you must provide accurate billing information and a valid payment method. By submitting an order you authorise us to process payment through the payment methods available at checkout. If your payment cannot be completed, your order will not proceed to dispatch.
Delivery
Once your order is confirmed, we arrange delivery according to the shipping options and timeframes presented at checkout. For full details on shipping regions, methods, and estimated timelines, please refer to our Shipping & Delivery policy available on this website.
Estimated delivery times are our best guide and not a guarantee. If a parcel is delayed or lost in transit, please contact us so we can help you resolve the issue with the carrier.
Returns and Refunds
If you need to return or exchange an item, our Returns & Refunds policy sets out the conditions, timeframes, and steps involved. Nothing in these terms limits your statutory rights as a consumer under the laws applicable in your country of residence.
Using Our Website
We ask that you use cielnaro.shop lawfully and respectfully. You agree not to:
- Attempt to access areas of the site that are not intended for public use, or interfere with its security or performance.
- Upload or transmit malicious code, or use automated tools to scrape product data or content beyond what is reasonably necessary for personal shopping.
- Impersonate another person, provide false information, or use the site to conduct fraud.
- Infringe intellectual property rights or use our content for commercial purposes without permission.
These rules do not restrict your right to leave an honest review, make a complaint, or exercise any consumer protection that cannot be waived by contract.
Our Content and Your Submissions
The text, images, design elements, and brand identity on this website belong to EARASE LTD or are used with permission from their respective owners. You may not copy, reproduce, or redistribute them for commercial purposes without our written consent.
Website Availability
We aim to keep our site running smoothly, but it may occasionally be unavailable due to maintenance, technical issues, or events beyond our reasonable control. We do not guarantee uninterrupted or error-free access.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, policies, or legal requirements. The version published on this page is always the current one. Changes will not affect orders already placed and confirmed under a previous version.
Questions or Concerns
If anything in these terms is unclear, or if you need help with an order, please reach out to us. You can email paige@cielnaro.shop and we will get back to you as soon as we can.
Cielnaro is operated by EARASE LTD, registered at 1 Grange Close, Full Sutton, York, England, YO41 1NZ, United Kingdom. Our website is cielnaro.shop.