Privacy Policy
This Privacy Policy explains how Cielnaro, operated by EARASE LTD, collects, uses, and protects the personal information you share when you visit cielnaro.shop or place an order. We serve customers in the United States and Europe, and we aim to keep our practices transparent and proportionate to what we actually need to run our store.
Information We Collect
We gather personal information in three ways:
What you give us directly. When you place an order, contact our support team, or reach out about a return or exchange, you may provide your name, email address, phone number, billing address, and shipping address. If you subscribe to marketing communications or complete a form on our site, we collect the details you choose to share.
Transaction and payment details. To fulfil your order we record the items purchased, order amount, payment status, shipping information, and transaction history. Payment card details are handled by our payment processing infrastructure; we do not store full card numbers, security codes, or complete payment account credentials on our own systems.
What is collected automatically. When you browse cielnaro.shop, we may receive device and usage information such as your IP address, browser type, operating system, referring pages, pages visited, and interactions with the cart or checkout flow. This data is generated by the Shopify platform and the technologies installed on our storefront.
How We Use Your Information
We process your personal information for the following purposes:
- Completing orders, arranging delivery, and managing returns or refunds
- Providing customer support and responding to your enquiries
- Maintaining the security and integrity of our store and preventing fraud
- Understanding how our website performs so we can improve the shopping experience
- Sending marketing communications, but only where you have opted in or where applicable law permits
- Complying with legal obligations that apply to our business
The first three items are necessary for us to operate and protect our service. The remaining purposes rely on your consent or a legitimate interest, and you can manage your preferences as described below.
Who We Share Information With
We disclose personal information only to the extent needed to run our store. This includes:
- Shopify, which provides our e-commerce platform, hosting, and payment processing infrastructure. Shopify processes data in accordance with its own policies, which you can read in the Shopify Consumer Privacy Policy.
- Delivery and fulfilment partners, who receive the shipping details necessary to deliver your order.
- Customer support and technical service providers, who may access limited information to help us maintain the store.
We may also disclose information where required by law, in response to a valid legal request, or in connection with a business transfer or reorganisation. We do not sell your personal information for cross-context behavioural advertising purposes.
Cookies and Tracking Technologies
Our store uses cookies and similar technologies to keep the site functional, remember your preferences, understand how visitors interact with our pages, and—where enabled and consented to—support marketing.
Cookies generally fall into these categories:
- Essential: required for core functions such as keeping your cart active, maintaining a secure session, and completing checkout.
- Preference: remember choices like language or region so the site behaves consistently for you.
- Analytical: help us understand traffic patterns and site performance.
- Marketing: used to deliver relevant advertisements, only where enabled and with your consent.
You can manage non-essential cookies through the cookie banner or privacy preference tools presented on our site. You may also adjust your browser settings, but please note that disabling essential cookies can prevent you from using the cart, logging in, or completing a purchase.
For general information about how Shopify uses cookies, see the Shopify Cookie Policy. That resource describes Shopify's own cookie practices and does not replace the disclosures we make about technologies installed on this specific storefront.
Data Protection and Retention
We take reasonable technical, administrative, and organisational measures to protect your personal information, restrict access to those who need it, and require our service providers to handle data responsibly. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute protection against unauthorised access.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, maintain accurate business records, resolve disputes, and meet applicable legal obligations. The specific period depends on the type of information and the reason it was collected.
Your Rights and Choices
Depending on your location and the law that applies to you, you may have rights to access, correct, delete, or obtain a copy of your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent.
You can opt out of marketing emails at any time by using the unsubscribe link in our messages. You can adjust non-essential cookie and tracking preferences through the tools available on our site.
To make a request about your personal information, contact us at paige@cielnaro.shop. For your protection, we may need to verify your identity before acting on a request.
Children and International Processing
Our store is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can address it.
Because we operate from the United Kingdom and serve customers in the United States and Europe, your information may be processed in locations outside your home region. We rely on our platform and service providers to handle data in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy as our business, technology, or legal requirements evolve. When we make material changes, we will revise this page. We encourage you to review it periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, you can reach us at:
EARASE LTD
1 Grange Close, Full Sutton
York, England, YO41 1NZ
United Kingdom